Terms of service

Last Updated: 6th February 2018, to come into effect 7th February 2018

Thank you for choosing to use the Faculty platform. These Terms of Service (“Terms”) cover your use of and access to our services, client software and website[s] (referred to in this document as the “Services”). Your agreement is with Faculty Science Limited (referred to as “Faculty” or “We”, “Us” or “Our” below, as the context requires). Our Privacy Policy explains how We collect and use information about you and your use of Our Services, whilst Our Acceptable Use Policy outlines your responsibilities when using Our Services.

If you decide to use Our Services beyond any free trial period, you will be sent a Subscription Agreement outlining the charges for using Our Services. By using Our Services during any free trial period and subsequently, you are agreeing to be bound by these Terms, our Subscription Agreement, Privacy Policy and the Acceptable Use Policy.

If you are entering into this agreement on behalf of a company, or other legal entity, you represent that you have the authority to bind such entity (its affiliates and all users who access our Services through your account) to these Terms, in which case, the terms “you” or “your” shall refer to such entity, its affiliates and users associated with it. If you do not have such authority, or if you do not agree to these Terms, you must not accept this agreement and may not use the Services.

If you have any questions about these Terms, please send your queries to support@faculty.ai.

1. Your Material, Permissions and Sharing your Material

1.1. When you use Our Services, you provide Us with things like your files, data, content, messages and so on (“Your Material”). Your Material is yours. These Terms do not give us any rights to Your Material except for the limited rights that we need to enable us to offer Our Services to you.

1.2. We need your permission to host Your Material, back it up and share it when you ask us to. Our Services also provide you with features like ‘data quality check’ and ‘report generation’. These and other features may require our systems to access, store and scan Your Material. By accepting these Terms you give us permission to carry out these tasks.

1.3. Our Services let you share Your Material with other users (referred to below as “Collaborators”), so please think carefully about who you add as a Collaborator, the status (i.e. access rights) you give that person, what you share with them and the kinds of material (files, data, content, messages and so on referred to below as “Material”) that you allow them to share with you as part of your project(s). You are responsible at all times for all the Material connected with your Faculty projects (the “Projects”).

2. Account terms

2.1. To use Our Services, you must provide your legal name (first name and surname), a valid email address, the name of your company or organization, and any other information necessary in order to complete the signup process (“Registration Information”). You will be asked to create a username and password (your “Login”)

2.2. Your Login may only be used by one person – a single Login shared by more than one individual is not permitted. If you have a Subscription Agreement with us, you may create separate Logins for as many people as the plan that you have subscribed to allows.

2.3. You are responsible for maintaining the security of your Login. Faculty cannot and will not be liable for any loss or damage resulting from your failure to comply with this security obligation.

2.4. You are responsible for all Your Material posted using Our Services and all activity that occurs in connection with your account (even when Your Material, or elements of it, are posted or shared by others who have accounts under your account).

2.5. One person or legal entity may not maintain more than one free account.

2.6. You may not use Our Services for any illegal purpose, or a purpose not authorized under our Terms, Acceptable Use Policyor Privacy Policy. You must not, in the use of Our Services, violate any laws in your jurisdiction (including but not limited to copyright or trade mark laws).

2.7. You must be 16 years of age or older to use Our Services.

2.8. You must be a natural person (i.e. a human). Accounts registered by “bots” or other automated methods are not permitted.

2.9. You may not use Our Services if you work for an organisation which is a direct competitor of Faculty, except with Faculty’s prior written consent. You may not use or access Our Services to compile data in a manner that is used or usable by a product or service which is competitive with Faculty’s Services.

2.10. Whilst you are using the Services during a free trial or demo period (“Free Trial”), the quantity of Your Material stored on our Services may not exceed 10GB of data.

3. Payment, Refunds, Upgrading and Downgrading

3.1. You are not required to provide a credit card number to open an account for Our Services.

3.2. Once your Free Trial has ended you will be notified of payment options should you wish to continue to use the Services, and these will be in the form of a Subscription Agreement.

3.3. Any usage of the Services once you enter credit card information will immediately incur a usage charge. Such charges will be specified in your Subscription Agreement.

3.4. Downgrading your Service may cause the loss of Your Material, features, or capacity of your account. Faculty does not accept any liability for such loss.

4. Cancellation and Termination

4.1. You are free to stop using our Services at any time and are solely responsible for properly cancelling your account. To cancel your account, you must contact us by email through the Contact Us page on cloud.my.faculty.ai. We will confirm the cancellation via the email you provide.

4.2. We reserve the right to suspend or terminate your access to the Services immediately if:

4.2.1. you are in breach of these Terms, the terms of the Subscription Agreement and/or the terms of Our Acceptable Use Policy;

4.2.2. you are using the Services in a manner that would cause a real risk of harm or loss to Us or to other users.

4.3. We will delete your account permanently, including any or Your Material which remains on your accounts if:

4.3.1. you do not have a paid account and have not accessed our Services for sixty (60) consecutive days.

4.3.2. After ninety (90) consecutive days since cancelling your paid account, you have not contacted us to discuss renewal of your account.

4.3.3. You have exceeded your Free Trial storage limit (as set out in clause 2.10) for more than ten (10) consecutive days.

4.4. We will provide you with reasonable advance notice (the “Notice Period”) via the email address associated with your account to remedy the activity that prompted us to contact you and give you the opportunity to export Your Material from our Services. If during the Notice Period you fail to take the steps we ask of you, we will terminate or suspend your access to the Services following the expiration of the Notice Period.

4.5. We will not provide notice before termination where:

4.5.1. you are in serious breach of these Terms, the Terms of the Subscription Agreement or Our Acceptable Use Policy;

4.5.2. doing so would cause us legal liability or compromise Our ability to provide the Services to Our other users; or

4.5.3. we are prohibited from doing so by law.

4.6. Faculty, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Services, for any reason at any time. Such termination of the Services will result in the deactivation or deletion of your account and/or your access to your account, and the forfeiture and relinquishment of all Your Material in your account.

4.7. Faculty reserves the right to refuse Services to anyone for any reason at any time.

5. Use Terms

5.1. You are responsible at all times for your conduct and Your Materials and you must comply with our Acceptable Use Policy. Files, data, content or messages shared with you in the Services by Faculty or Third Parties may be protected by Data Protection laws or the intellectual property rights of third parties. Please do not copy, upload, download or share materials unless you have the legal right to do so.

5.2. We may review your conduct and Your Materials for compliance with these Terms, any Subscription Agreement and Our Acceptable Use Policy and prevailing data protection legislation. We are not responsible for any materials that users upload and share via the Services.

5.3. You may use our Services only as permitted by applicable law, including export control laws and regulations.

6. Modification and Discontinuation of Services

6.1. We may decide to modify or discontinue the Services, temporarily or permanently, in response to unforeseen circumstances beyond Faculty’s control or to comply with a legal requirement. If we do so, we will, wherever possible, give you reasonable prior notice so that you can export Your Material from our systems. If we discontinue Services in this way before the end of any fixed or minimum term you have paid us for, we will refund the portion of the fees you have pre-paid but for which you have not received Services.

6.2. Faculty shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

7. Services “AS IS”

7.1. We strive to provide great Services, but there are certain things that we cannot guarantee. To the fullest extent permitted by law, Faculty and its affiliates, suppliers and distributors make no warranties, either expressed or implied, about the Services. The Services are provided “as is”. We also disclaim any warranties of merchantability, fitness for a particular purpose and non-infringement of third party intellectual property to the fullest extent permitted by prevailing legislation.

8. Limitation of Liability

8.1. If we believe that there has been a violation of these Terms or any of our other policies that can simply be remedied by your removal of certain Data or Content or taking other action, we will, in most cases, ask you to take action rather than intervene. We may directly step in and take what we determine to be appropriate action (including disabling your account) if you do not take appropriate action or we believe there is a credible risk of harm to us, the Services, other authorised users, or any third parties.

8.2. In no event shall we have any liability to you for any direct, indirect, special, incidental, consequential, exemplar or punitive damages, or loss of use, loss of data, business, profits, revenues or other intangible losses however caused, whether in contract, tort or under any other theory of liability, and whether or not we have been advised of the possibility of such loss or damage.

9. Copyright and Materials ownership

9.1. We claim no intellectual property rights over Your Material. Your profile and Your Materials remain yours. However, by setting your pages to be viewed publicly, you agree to allow others to view Your Materials and the material included in your Project(s).

9.2. Faculty does not pre-screen Your Materials or your Projects, but Faculty does have the right (but not the obligation) in its sole discretion to refuse or to remove any Materials that are made available via the Services.

9.3. All copyright and rights of a similar nature in the Services are the exclusive property of Faculty. All rights are reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts, or the trade mark Faculty without prior express written permission from Faculty.

10. Proprietary Rights

10.1. Faculty is protected by UK copyright law and other intellectual property laws and by international treaties. Faculty owns the copyright, and other intellectual property rights relating to the Services, whether those rights are registered or not, and wherever in the world those rights may exist.

10.2. All of the written correspondence and other documentation provided to you as part of the Services is and remains the copyright of Faculty.

10.3. Under no circumstances should any part of the Services or materials be reproduced, copied, re-sold, edited, published, transmitted or uploaded or passed on for free use by you in any way without Faculty’s written permission.

10.4. Except as expressly stated in these Terms, Faculty does not grant any express or implied right to you under any of its trade marks, copyrights or other proprietary information.

10.5. Except as provided in Clause 10 and to the extent necessary for Faculty to provide its Services to you, Faculty acknowledges and agrees that it obtains no right, title or interest from you under these Terms in or to any of the Materials that you create, submit, post, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Material. Unless you have agreed otherwise in writing with Faculty, you agree that you are responsible for protecting and enforcing those rights and that Faculty has no obligation to do so on your behalf.

10.6. Faculty claims no ownership or control over any of Your Material. You retain copyright and any other rights you already hold in Your Material, and you are responsible for protecting those rights, as appropriate. By submitting, posting or displaying Your Materials or the Material included in your Project(s) on or through the Services you give Faculty a worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, perform, display and distribute such Material for the sole purpose of enabling Faculty to provide you with the Services consistent with your privacy settings and in keeping with our security procedures.

10.7. By adding a Collaborator to your Project(s), you hereby grant to that user a non-exclusive, royalty-free, non-transferable license (with no right to sub-license) to use, display, perform, reproduce, modify, publish, distribute, list information regarding, edit, translate and analyse Your Material as permitted by the relevant Services functionality or features for the sole purpose of collaborating on Faculty.

10.8. Faculty maintains the security of its Services in keeping with industry best practice and takes all reasonable and generally accepted precautions against security breach. You can find a full statement of our security policies in the policy section of our web site. Faculty will contact you at the email address provided in your Registration Information within the time required by UK law if it suspects a security breach which affects your personal information or Your Material.

10.9. You may choose to, or We may invite you to, submit comments or ideas about the Services, including without limitation about how to improve the Services or Our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place Faculty under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.

11. Data Protection

11.1. For the purposes of this clause (11) the term “Personal Data” means any information relating to an identified or identifiable natural person (who is referred to below as a “Data Subject”). The term “Processor” means a natural or legal person that Processes Personal Data on behalf of the Controller. “Processes” or “Processing” means any operation or set of operations performed on Personal Data or on sets of Personal Data by automated means (for the purposes of the agreement) and the “Controller” means the natural or legal person that determines the purposes and means of the Processing of Personal Data and the entity that is responsible for complying with data protection laws including the GDPR. References to the “GDPR” are to the General Data Protection Regulations (EU) 2016/679.

11.2. Through the use of our Services you will provide Faculty with Personal Data about yourself as a user of our Services. We will only use such Personal Data in line with our Privacy Policy.

11.3. If you create logins under your account you are the Controller of the Personal Data relating to those Data Subjects, and Faculty is the Processor. You confirm that you have the consent of those Data Subjects to transfer their Personal Data to Faculty for Processing. You can see how we Process this Personal Data, and how to instruct us to modify or delete it, in our Privacy Policy.

11.4. When you add Your Material to our Services or you accept Material from Collaborators, you will be the Controller and Faculty will be a Processor of such Material. By uploading Your Material or accepting Material from Collaborators to form part of your Projects you confirm that:

11.4.1. all Material has been obtained in compliance with the GDPR;

11.4.2. You have the necessary consents of all the Data Subjects to use Our Services for the Processing of such Material as specified by the GDPR;

11.4.3. That you are aware of how we Process the Material as specified in our Privacy Policy;

11.4.4. That as the Controller you are ultimately responsible for compliance with the GDPR in relation to all Personal Data connected with your Projects

11.5. Any data we collect through your use of our Services that does not identify you as an individual and is anonymous, (‘Non-Personal Data”) is also summarized in our Privacy Policy.

12. Indemnity

12.1. You shall defend, indemnify and hold Faculty harmless against any and all claims, demands, suits or proceedings made or brought against Faculty by a third party alleging that Your Materials or Materials forming part of your Project(s), or your use of the Services in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, or is in breach of the GDPR and/or the rights of a Data Subject and you shall indemnify Faculty for any and all costs incurred and/or damages finally awarded against Faculty including but not limited to reasonable attorney’s fees, penalties or fines imposed or incurred by, Faculty in connection with any such claim, demand, suit or proceeding; provided, that Faculty:

12.1.1. promptly gives you written notice of the claim, demand, suit or proceeding;

12.1.2. gives you, where appropriate, sole control of the defence and settlement of the claim, demand, suit or proceeding, provided that you may not settle any claim, demand, suit or proceeding or agree to any fine or penalty unless you notify Faculty of the terms of the proposed settlement at least 7 days in advance of its acceptance and the settlement unconditionally releases Faculty of all liability; and

12.1.3. provides to you all reasonable assistance in connection with the resolution of such claim, demand, suit or proceeding at your expense.

13. Waiver, Severability & Assignment

13.1. Neither you nor AFacultyI will, without the prior written consent of the other party, assign, mortgage, charge or deal in any other manner seek to transfer or encumber these Terms or seek to encumber or dispose of any of its rights and obligations under these Terms, or purport to do any of the same.

14. Entire Agreement

14.1. These Terms together with any Subscription Agreement, the Privacy Policy and Acceptable Use Policy constitute the entire agreement between you and Faculty with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third-party beneficiary rights and no rights granted under it may be enforced by any third party.

14.2. It is agreed that Faculty shall have no remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or in any document(s) referred to in it. You agree that Our only liability in respect of those representations and warranties set out in these Terms (whether made innocently or negligently) shall be for breach of contract.

15. Resolving Disputes

15.1. Let’s Try To Sort Things Out First. We want to address your concerns without the need for formal legal proceedings. Before filing a claim against Faculty, you agree to try to resolve the dispute informally first by contacting support@faculty.ai. We will try to resolve the dispute informally by contacting you via email or by other communication means you have specified. If a dispute is not resolved within 15 days of submission, you or Faculty may initiate formal proceedings.

16. Governing Law and Jurisdiction

16.1. These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

17. Modification to these Terms

17.1. We may revise these Terms from time to time to better reflect:

17.1.1. changes to the law; or

17.1.2. new regulatory requirements; or

17.1.3. improvements or enhancements made to our Services.

17.2. If an update affects your use of the Services or your legal rights as a user of our Services, we will notify you prior to the update’s effective date by sending an email to the email address associated with your account or via an in-product notification. These updated Terms will be effective not less than 7 days from the date the notification was sent to you.

17.3. If you do not agree to the updates we propose to make, please cancel your account before they become effective. Where applicable, we will offer you a pro rata refund based on the amount you have pre-paid for Services and your account cancellation date. By continuing to use or access the Services after the updates come into effect, you signify your agreement to be bound by the revised Terms.


Faculty newsletter

Sign up to our newsletter to receive information about our latest developments, news and events.

Faculty Science Ltd (“Faculty”, “we”, “us” or “our”) respect the privacy of its users (“User”, “you” or “your”) and is committed to protect the information that you share with us, whether it’s directly, through using our Services such as our Data Science Platform Faculty Platform (“Faculty Platform”), or through a third party (“Third Party” or “Third Parties”). We want to be transparent about our practices regarding the data we may collect when you use our Sites and our Services.


Our Sites


This Privacy Policy covers the information practices of faculty.ai, https://cloud.my.faculty.ai, and subdomains of both. Collectively these are referred to as our “Sites”.


Our Services


This Privacy Policy also covers other ways you might interact with us – such as by attending one of our events, signing up to our mailing list or the use of Faculty Platform – collectively these are referred to as Faculty’s “Services”.


What this policy does not cover


This Policy covers all Services and Sites of Faculty unless another Privacy Policy is displayed. In any such circumstance you will be made fully aware of the existence of another Policy. An example of this is when you sign a contract under which we supply you with our bespoke data science services.


End Users


Our Services are primarily used by Companies and Organisations. Where we are providing Services to you under a Company or Organisation contract (for example where a company holds a licence enabling you to use Faculty Platform), any data held about you personally is controlled by your Company or Organisation. If this applies to you, you can find further information below in the section entitled “Notice to End Users”.


The information we collect


Faculty collects information from individuals who visit our Sites and individuals who register to use the Services, either directly on our Sites or on third party Sites.


Types of Data


We may collect two types of data from our Users:

(1) Non-identifiable and anonymous information (referred to in this Policy as “Non-Personal Data”) where we are not aware of the identity of the User from which we have collected the Non-Personal Data;

(2) Individually identifiable information (referred to as “Personal Data”) where we may be able to identify an individual or the information may be of a private and/or sensitive nature.

Faculty will not request any “Sensitive Personal Data” (that is, information concerning an individual’s racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership (or non-membership), physical or mental health condition, criminal offences or related proceedings, or any other data considered as sensitive under applicable law) unless it is in connection with your employment by Faculty or an application for employment or is related to our bespoke services which are covered by separate Privacy Policies.

As a User you may choose to ask us to process Sensitive Personal Data where you do so we will only use that data as you have requested as explained below (see Data Added or Collected by you).


Data we collect from you


Registration and Contact Information:

When you register to use our Services, or amend your previous registration details, we collect your username, first name, last name, company name, email address and in some circumstances where it is necessary to contact you about the Services, a postal address and phone number (“Registration Information”).


Billing Information

When purchasing Services which require payment, we collect billing information such as billing name, address, credit/debit card information. Sometimes we require some additional information to calculate and verify your bill, such as the number of people in your Company that require licences, your VAT registration number, and your Company registration number (“Billing Information”).


Information you provide through our Support Service

When you request help from us to use our Sites or Services through the Contact Form or Chatbot, you may choose to submit information about your usage of our Services. We will require an email address and name to provide you with assistance, and may ask you to provide further information in order to be able to solve your query (“Support Information”).


Optional Information

Whilst using our Sites and Services, you may provide us with additional information that is not required (“Optional Information”). Such Optional Information might include your job title, survey answers, feedback, or additional information in your support requests. We may ask you for feedback on our Support Service, but such information is optional and you do not have to give it to us. If we ask for this information from you and it is not required for use of our Services, such information will be clearly marked as optional. All such Optional Information shall be treated as Personal Data for the purposes of this policy.


Navigational and Usage Information

We automatically collect information as you use our Sites and Services about how you interact with us. Such information includes your IP address, the browser you are using, the type of device you are using to connect to us, the links that you click on, and the date and time you interact with us (“Navigational Information”). We use cookies to help us collect Navigational Information. You can find further information about our use of cookies in the section at the end of this document entitled Our Cookie Policy.


Data Added or Collected by you

As a User of our Services, in particular Faculty Platform, you may choose to add / invite other Users to our Services. Where you do so, we will only use that data as you have requested, to invite the User to our Services. Such data will be retained in our system until you remove it and will not be used other than for the purposes specified by you. You may also upload or ask us to collect (via APIs – application program interfaces – or other means) various types of information or data for processing and hosting (“Customer Material”). We will only process such Customer Material for the purposes set out in the Terms of Services.


Third Party Collectors

In some situations we may use a third party (that is, a separate organisation) to register your information so that you can use our Services, for example invitees to our events are asked to register via Eventbrite. You can find out more information about these “Third Parties” and their activities  in the section entitled “Third Party Processing”.


Other Information

If you provide us with any information not covered in the above, we will still use such information in accordance with this policy, or as permitted by you.


How we use the information we collect


We use your Registration Information, Billing Information and Optional Information in order to:


Operate the Service:

We require your Registration Information and Billing Information in order to provide you with secure Login credentials (username and password) and to receive payments for Services provided.


To provide customer support

We will require Registration Information and Optional Information in order to provide technical assistance, answer your queries, send you updates on account (for example if your payment is overdue), and to provide other support where it is requested from you.


To improve our Services

We may use Support Information, Optional Information, and Navigational Information to improve delivery of our Services to you. For example to identify common issues and fix them, or to identify bugs. Where we collect such data, such as bugs, your Personal Information will be removed, so we only have statistical information. Where we ask for Optional Information such as User feedback or surveys, such data helps us improve our Services in the future, and is anonymised when stored.


To provide to third party contractors who provide services to Faculty  

In some cases we use third party contractors to assist us in providing our Services, for example, we use Stripe to process your payments, and Zendesk to process your Support requests. A list of the third parties we work with is provided in the Third Party Processing section below.


To enforce our policies, or identify criminal behaviour

We may use your Registration Information, Billing Information and Navigational Information to ensure that your use falls within our Acceptable Use Policy and Terms and Conditions, or to identify any cases of fraudulent or criminal activity.


To update you on our Services

We may use your Registration Information to contact you about important updates to the Services for which you are Registered, such as product updates or changes to our Terms and Conditions, Acceptable Use Policy or Privacy Policy. We may from time to time contact you about updates to our Service which we feel you may be relevant to you, where it satisfies a legitimate interest (which is not overridden by your data protection interests) such as user surveys, or similar Services. You can request that we do not send you similar updates at any time.


To send you information you have consented to

Where you have given us your specific consent, we will send you information about our Services in general, such as our newsletter. You may withdraw your consent at anytime by clicking the link in any of the correspondence, or by clicking here.


Legal bases for processing


The legal bases for collecting and using your data vary depending on the way in which you are interacting with our Services. We collect and use your data only where:

  • We require it for the provision of the Services, to protect the safety and security of the Services, and without such data we would not be able to provide the Services
  • You have given consent for us to use it for specific purposes. Where you have provided consent, you may withdraw it at any time through this link.
  • We need to process your data to fulfil a legal obligation (e.g. to report criminal activity)
  • It satisfies a legitimate interest (which is not overridden by your data protection interests) such as the provision of updates on our Services. You may object to this use at any time by clicking this link


Sharing with Third Parties


We do not sell, share or transfer your data to Third Parties, except in the following specific situations:


Requested by you, the User


For Collaboration

You may request for us to share your Customer Material with a Third Party for the purposes of collaborating on our Services. An example of this is when you invite a User to collaborate on a Faculty Platform project, they will be sent an invitation by us which includes your user name and the name of your organisation (if appropriate), and if accepted, they will get access to any of your Customer Material that you choose to share with them.


Managed Services

You may request us to share information with Third Parties where you are interacting with our Services as an organisation and wish us to share Customer Material with other people in your organisation. An example might be where you ask us to share training information via our Sites to your employees, or where you ask us to issue licences for Faculty Platform to your employees.


To interact with other Third Party Services

You may request that we link other Third Party Services to your Services with us. An example of this is when you create an API (Application Program Interface) on Faculty Platform. You may be required to include your Registration credentials for such Third Parties in order to operate the API.


Necessary for the Sites or Services

For third party processing


We may share your data with Third Parties where it is necessary for the operation, integration, hosting, or support of our Services.  We ensure that each Third Party has the same stringent confidentiality and security measures as Faculty.

We use the following Third Party processors for the following reasons and copies of their respective Privacy Policies are available if you follow the links provided:

  • Active Campaign – for the storage of your Registration Information, and if you have consented, or the purposes of issuing our newsletter. Privacy Policy.
  • Dropbox – for archive of legal documents. Privacy Policy.
  • Pipedrive – Our CRM system. Privacy Policy.
  • Google – Our company email and storage provider, and for website analytics. Privacy Policy.
  • Eventbrite – Where we monitor the guestlists for our events. Privacy Policy.
  • Freeagent – Our accounting software. Privacy Policy.
  • Intercom – The platform for live chat on our website. Privacy Policy.
  • HelloSign – Our online contract signature software. Privacy Policy.
  • Stripe – For processing payments. Privacy Policy.
  • Zendesk – For tracking support tickets. Privacy Policy.
  • AWS – For hosting and storing Data. Privacy Policy.
  • SendGrid – For sending email to user accounts. Privacy Policy.


With your account holders

Where you are accessing our Services under a licence in the name of your Organisation, we may provide your Customer Material and your Registration Information to your Company where they request us to do so.


For legal or vital interest reasons


We may be required to share your Personal Data with a Third Party for a legal reason, for example

  • To comply with any applicable law, regulation, legal process or governmental request
  • To enforce our agreements such as Terms and Conditions and Acceptable Use Policy
  • To protect the security or integrity of our Services
  • To protect our Users or the public from harm or from criminal activity
  • To respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing bodily harm or death of a User (an example of this might be if you collapse at an event).


Where you have consented


Where you consent for us to share your Data, as for marketing purposes. For example, you may consent to us using a testimonial from you in our marketing material, or to our listing you as one of our customers.  


Change in control


We may provide your Personal Data to a Third Party in the event that Faculty enters into discussions that might lead to a change in control, such as a merger, acquisition or purchase, unless this results in any change to this Privacy Policy or would affect confidentiality.


Analysis and to improve our services


We may share aggregate Non-Personal Data publicly or with Third Parties, for example through displaying marketing trends on our Sites, or for a Third Party to analyse usage statistics.


Modification or deletion of your Information


Your choices and controls


If for any reason you would like to Modify or Delete the Personal Data we hold for you, you can do one of the following:

  • If you are a Faculty Platform user, click “My Account”. Please note that if your Organisation has provided a licence for you, certain information (your name, username and email address) can not be modified in this way. In this situation you should contact your Organisation, as Faculty is only the data processor and my need the Organisation’s authorisation to modify or delete your information. Please note that if you remove all of your Registration Information, we will no longer be able to provide you with our Services.
  • If you have subscribed to our mailing list, you will see an “Unsubscribe” link in all our emails to unsubscribe or modify your details. If you are unable to access this you can also contact us through our contact page and ask for your details to be removed or changed.
  • If you believe you have provided Faculty with your Personal Data through any other form, you can also contact us through our contact page and ask for your details to be removed or changed.
  • You can also ask to be removed from our systems by emailing info@faculty.ai.

Please note that if you delete or request deletion of your Personal Data, we may still retain Non-Personal Data for the purposes of operating the Service, for example to provide historical user levels. We will also retain a single copy of your Registration Information to ensure that you are not re-added to our systems.


Data Retention


Faculty will hold your Personal Information as long as it is required for you to enjoy the use of our Services. Upon termination of any of our Services for any reason, we will retain the data mentioned below for the following time periods:

  • If you have been on the free trial of Faculty Platform, your Registration Information and Customer Material will be retained for 60 days after the end of your free trial in case you wish to reactivate your account and to avoid any accidental loss of your Customer Material. This period may be extended if you request us to.
  • If you have been an licence holder of Faculty Platform, your Registration Information and Customer Material will be retained for 90 days in case you wish to reactivate your account and to avoid any accidental loss of your Customer Material. This period may be extended if you request us to.
  • If you are interacting with your Services under a contract with your Company, your Registration Information and Customer Material is owned and controlled by your Company, and the data retention periods of your data will be subject to the retention period of your Account holder.
  • Where you have been a paying Customer of Faculty, your Registration Information will be kept for up to 6 years for tax purposes. However any specific Billing information which is no longer required (such as your credit card details) will be deleted from our systems 30 days after any final payment is taken in case any final charges are required.
  • Where you have interacted with our Services in any other ways, such as attending an event, your Registration Information will be kept for 1 year after your last contact with the company for Legitimate Interest reasons.

In all cases, you may ask us to remove or modify your data in accordance with the section “Deletion or Modification of Information”, although in some cases this may compromise our ability to deliver our Services.

Where your data is provided to us through a Third Party (e.g. Eventbrite), the same deletion periods will apply as above, but the Third Party may have different policies, and you should use the links provided in “Sharing with Third Parties” and contact those Third Parties directly to ensure deletion of your Data. Where we transfer your data to a Third Party, we will be responsible for the deletion of your data with such Third Parties, as outlined above.


Security and Storage of Information


Faculty takes great care in implementing, enforcing and maintaining security policies to help ensure the security of our Services, Sites and our User’s Personal Data. You can find out more information about our Security procedures here.


Access to your data by Faculty staff and contractors


Faculty takes steps to ensure as far as possible that it’s staff are honest, reliable and take all due care in the processing, care and handling of all Data.

Faculty limits access to any Personal Data we hold to staff who:

  • Appropriately trained on the requirements applicable to the processing, care and handling of Personal Data
  • Are under confidentiality obligations
  • Are required to access, process and use the data to carry out the various tasks outlined in the section “How we use your data”
  • Who required access in order for Faculty to fulfill its obligations under this Privacy Policy, Terms or Service and Acceptable Use Policy

Customer Material in Faculty Platform (with the exception of Customer Material in the form of Registration Information) is hosted on AWS in Ireland which provides advanced security features and is compliant with ISO 27001. All Customer Material is stored with logical separation from information of other customers. Faculty limits access to Customer Material to the following Faculty staff and contractors:

  • Those who require access in order for Faculty to fulfill its obligations under this Privacy Policy, Terms of Service and Acceptable Use Policy
  • Where you have requested for us or allowed us to access your account for Support Services
  • Where we are providing essential security and service upgrades, and in such cases the staff have been appropriately trained on the requirements applicable to the processing, care and handling of Personal Data, and are under confidentiality obligations.


Notification of breaches


Faculty shall notify the User without undue delay, in the event that any Personal Data held by Faculty on the User or on behalf of the User is lost, stolen, or where there has been any unauthorised access to the Personal Data which is likely to result in a high risk to the User’s rights or freedoms. Furthermore Faculty undertakes to cooperate with the User in investigating and remedying any such security breach. In any security breach involving Personal Data, Faculty shall immediately take remedial measures, including without limitation, reasonable measures to restore the security of the Personal Data and limit unauthorised or illegal dissemination of the Personal Data or any part thereof. Faculty maintains documentation regarding compliance with the requirements of the law, including but not limited to documentation of any known breaches and holds reasonable insurance policies in connection with data security.


Transfer of Data outside of the EEA

Personal Data submitted may be transferred by us to Third Parties (as set out under the heading “
Sharing with Third Parties”), including service providers that may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. Where this is the case we will take reasonable steps to ensure that your privacy rights continue to be protected. In countries where they do not have similar data protection laws to the UK, we will take reasonable steps to ensure that the Third Parties have policies, terms and conditions that provide similar protection to that offered within the EEA as a minimum. By using the Site you agree to this storing, processing and/or transfer.

Customer Data is hosted on AWS in Ireland, and is not transferred outside of the EEA without specific and independent permission.

Faculty does not transfer any personal data outside of any jurisdiction in a manner incompatible with the requirements of applicable law.


Portability of your data


Upon termination of any of our Services for any reason, you may request a copy of your Personal Data, which Faculty will provide in a reasonably acceptable format.


Other Information


Notice to End Users


Many of the Services we provide are primarily used by Companies and Organisations. Where we are providing Services to you under a Company or Organisation contract (for example where a company holds a licence for Faculty Platform), any Personal Data held is controlled by your Company or Organisation. Where this is the case, your Personal Data will be subject to the Privacy Policy of your organisation, and questions about your information should be directed to your organisation.

Organisation account holders are able to:

  • Enter, modify or delete your Registration Information on your behalf
  • Restrict, suspend or terminate your access to our Services
  • Access and retain your Registration Information and Customer Material
  • Control the interaction of third parties with your Customer Material

Where the Services are not provided under the control of an Organisation, if you register for our Services with an email address owned by an Organisation, that Organisation may assert control over your Registration Information and Customer Material at a later date. You will be notified if this happens.

If you do not want your Organisation to have control over your access to our Services, please register with a personal email address and do not add a Company name to your Registration Information.

For all other queries, please contact the person within your Organisation who implements and enforces your Organisation’s Privacy Policy.


Our Cookie Policy


We use cookies and other tracking products to customise our Services, to allow you to login without re-entering your Registration Information, and to understand how our customers use our Services in order to continuously improve them.

We use them in the following circumstances:

  • Where they are necessary for you to be able to enable the Services to to provide the feature you have requested (e.g. to login)
  • To customise the functionality where you have selected preferences, for example when you select to turn features off or on
  • To collect information on how you interact with our Sites and Services, and how you have come to interact with us. For example we use Google Analytics to understand how you came to our Sites and therefore improve our access in the future.
  • We use social media cookies to allow you to follow links on our Sites to our social media accounts, or for you to “like” or “follow” information or articles on our Sites.

Most browsers allow you to opt out of accepting cookies through their settings and will also allow you to delete cookies already stored on your computer, however, blocking or deleting all cookies may have a negative impact on your use of our Services, and might prevent them from working altogether.

You can opt-out of Google Analytics on all websites by following this link.


Children Under 16


Our Services are not directed towards children under the age of 16, and therefore (other than in Customer Material controlled by you) we do not hold any Personal Data relating to Children under 16. If you have reason to believe that we may have been provided with Personal Data on a child under 16, please contact us immediately via our contact form.


Right to Object


You have the right to object to the processing of your Personal data by Faculty:

  • Based on legitimate interests
  • For Direct marketing
  • For the purposes of research and statistics.

If you would like to object to the above, you can contact us via our contact page.


Report a concern


If you have a concern about our use of your Personal Data or our information rights practices please let us know. You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”), the UK data protection authority, via this link or by calling 0303 123 1113.


Changes to the Privacy Policy


Faculty keeps its Privacy Policy under regular review. If we change our Privacy Policy we will let you know by:

  • Providing notice on our website where the changes are any unsubstantial changes and do not fundamentally alter the spirit of this policy;
  • Sending an email regarding the changes to the email address that you provided in your Registration Information where the changes are substantial.

The changes will take effect seven (7) days after notice has been provided.

Unless otherwise stated, all changes to this privacy policy are effective as of the stated Last Revised date, and your continued use of the Site and/or Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.


Contact Information


For any queries or comments on the Policy or its content, or for any other purposes you can contact us by using our contact page or by:

Sending an email to: info@faculty.ai

Writing to: Operations Department

Faculty Science Ltd

54 Welbeck Street




By telephone on:  +44 (0)203 637 9415


search faculty.ai


It looks like you are using a legacy browser. For the best experience of our website we recommend using Chrome, Safari or Firefox.