Optimising capacity and cutting costs with our AI model
Hywel Dda University Health Board
We partnered with Hywel Dda to support their frontline care staff with AI-powered decision-making.
Background
As patients arrive at A&E, Hywel Dda faced some difficulties in proactively identifying individuals who may benefit from extra support, and those requiring advanced planning to ensure they are discharged on time. This resulted in extended stays and greater resource usage, ultimately leading to a more costly, intensive care package and poorer patient outcomes. These challenges were due to data quality and the limited insights they could extract from it; compounded by outdated, clunky legacy systems.
Solution
We implemented our AI model to lift value from the data, to drive operational decision-making. We trained the model on data captured in a user-centric way, to ensure a clear understanding of both the reasons for data collection and the value it provides to individual clinicians. We also lifted data from some of their core systems to provide a much richer understanding of the individual patient for improved decision-making.
Impact
The solution has provided tangible results quickly. Hywel Dda can use the AI model to understand what happens when they pause, fast forward and rewind the system to better understand their choices and the impact of those choices in real time.
“Faculty have been incredibly passionate and dedicated. They’ve thrown themselves into understanding our challenges, and helped us get under the skin of those challenges. They have that depth of knowledge of what AI is and what data science can do to unlock value from our data.”