Frontier at the Frontline: Powering smarter decisions in healthcare with TeleTracking

When patient flow breaks down, the cost isn't just measured in delayed discharges, which amounted to at least £1.7 billion for the NHS in 2022/2023. It’s in staff burnout, reduced quality of care, and frustrated patients. This widespread inefficiency strains the entire health system, impacting hospital capacity and creating a ripple effect of delays across other services.

We’ve long believed that AI’s greatest strength in healthcare isn’t in building sophisticated technology for its own sake. It’s in the ability to support and enhance frontline decision-making in the moments that matter most. 

We’ve seen this firsthand in our work with the NHS. From helping Hywel Dda University Health Board improve discharge planning and reduce avoidable delays, to creating early warning systems that give NHS leaders precious time to act. When decision-makers are armed with the right information at the right time, simple solutions can deliver a profound impact for both staff and patients.

To make this kind of impact possible at scale, we built Frontier — our decision intelligence platform, purpose-built to help organisations run connected ‘decision loops’ and turn information into timely, actionable guidance. Frontier bridges the gap between existing data, AI models, and real-world business processes, giving decision-makers a systematic way to break down complexity and act with confidence.

Now, we’re taking everything we’ve learned from our NHS partnerships into a new chapter with TeleTracking Technologies, a global leader in hospital operations. By deploying the Frontier platform directly into their trusted environment, we’re bringing powerful decision intelligence capabilities into the TeleTracking systems hospitals already know and love – no new platform to learn, no disruption. Just smarter, AI-powered decision support, delivered seamlessly through familiar tools.

Reducing bottlenecks in patient flow 

The first product to come from our partnership is Decision IQ for Throughput. Built to help hospitals move from firefighting to foresight, it uses a computational twin – a virtual model of the hospital built on real-time operational data – to forecast bottlenecks, simulate strategies, and recommend the highest-value actions to take first. Clear guidance embedded in current workflows aligns every team across the whole system around shared priorities, so that frontline staff can focus on decisions that matter most.

By coordinating previously siloed teams around a central, data-driven strategy, Decision IQ makes decision-making faster, more consistent, and more strategic. This results in reduced delays, better use of resources, and improved experiences for both patients and staff.

A prominent academic medical centre located in the USA is the first health system to leverage Decision IQ for throughput operations. We’re on the ground, alongside the team at TeleTracking, supporting the clinical and operational departments as they adopt the newest AI technologies.

Frontier opportunities beyond healthcare

Our partnership with TeleTracking is just one example of the many ways we’re using Frontier to solve complex, real-world challenges. If you’d like to learn more about how Frontier can turn your organisations’ data into better decisions, get in touch with our team.